Help
Can't find your answer? Email support@hetatech.ca. We usually reply within one business day.
Getting started
- Install Tapmiles from Google Play and tap Get started. Choose kilometres or miles and Canada (CRA) or US (IRS) rates.
- Allow location "All the time" and physical activity. This is how drives are recorded without opening the app. GPS is used only while you drive.
- Optional: link your car. In Settings → Recording, choose your car's Bluetooth so trips start the moment your phone connects.
- Just drive. After each drive, the trip shows on Home. Tap Business or Personal.
- Turn on Backup and sync in Settings so your trips are safe if you change or lose your phone.
Trips are missing or not recording
Samsung (Galaxy)
- Settings → Apps → Tapmiles → Battery → Unrestricted.
- Settings → Battery → Background usage limits → Never auto sleeping apps → add Tapmiles.
- Settings → Apps → Tapmiles → Permissions → Location → Allow all the time.
Google Pixel and most other phones
- Settings → Apps → Tapmiles → App battery usage → Unrestricted.
- Settings → Apps → Tapmiles → Permissions → Location → Allow all the time, and Physical activity → Allow.
- Xiaomi, Oppo, OnePlus, Huawei: also turn on Autostart for Tapmiles in the phone's security or battery app.
Still missing a trip?
Open Tapmiles: a red card on Home tells you exactly which setting is blocking recording. You can also add a missed trip by hand in Trips → Add trip; Tapmiles works out the driving distance.
A drive was split in two
Long stops (gas, a drive-through) can end a trip. In Trips, long-press both trips to select them, then tap Merge.
Sorting trips
Sort trips automatically
Settings → Sorting: save places (Home, Office, a client) with a rule like "trips to this place are Business", and set work hours so weekday trips in those hours are Business. Tapmiles also suggests places you visit often.
How many trips can I sort for free?
Every drive is always recorded. The free plan sorts 40 trips a month; Tapmiles Pro has no limit. The first 30 days are Pro for everyone.
Purposes and notes
Open a trip to choose a purpose (Client visit, Meeting, Delivery…) or type your own, and add notes, parking and tolls. Purposes appear in your logbook.
Logbook and reports
Create the CRA or IRS logbook
Report tab → Create PDF logbook. It lists every business trip with date, places, purpose and distance, plus totals and business-use percentage. Add your odometer readings at the start and end of the year in the Report tab; the CRA asks for both.
Monthly report for my employer
Report tab → Monthly report: pick the month and share the PDF. On the 1st of each month Tapmiles reminds you that last month's report is ready.
Export to Excel or my accountant
Trips tab → the export icon → Export CSV. It opens in Excel, Google Sheets or Numbers.
Is this tax advice?
No. Tapmiles keeps the records the CRA and IRS ask for and shows the standard rates. Check with your accountant for your own situation.
Backup, new phone and reinstalling
Move to a new phone
On the old phone, make sure Settings → Backup and sync shows a recent time. On the new phone, install Tapmiles and sign in with the same account. All your trips come back.
I reinstalled and some trips are missing
Open Tapmiles and sign in again (Google users are signed back in automatically). The latest trips download from your account in a few seconds.
Web dashboard
What can I do on the web?
At tapmiles.hetatech.ca/app, sign in with your Backup and sync account to see your year at a glance, sort and edit trips on a big screen, print or save your logbook as PDF, and export to CSV. Changes appear in the app on its next sync. Try the demo.
Subscription and billing
Prices
Tapmiles Pro is $7.99 a month or $59.99 a year, shown in your currency in Google Play. Every new install gets 30 days of Pro free, with no credit card.
Cancel or change your plan
In the Play Store app: tap your profile → Payments & subscriptions → Subscriptions → Tapmiles. You keep Pro until the end of the period you paid for.
Refunds
Purchases go through Google Play. Request a refund at play.google.com/store/account/orderhistory, or email us and we'll help.